Refund policy

At ORIGINAL, every piece is crafted with attention to detail and quality.
We follow a strict quality-check process before dispatch.

• Returns are accepted only if the product received is damaged, defective, or incorrect.

• Any issue must be reported within 48 hours of delivery with proper photo/video proof.

• Items must be unused, unworn, unwashed, and returned in original condition with tags intact.

• Once the return is approved and inspected, the refund will be processed to the original payment method within 5–7 business days.

❌ Returns for size issues, fit preference, color variation, or change of mind are not accepted.
❌ Cash on Delivery (COD) is not available. All orders are prepaid.

ORIGINAL reserves the right to approve or decline returns after inspection.